Use this page to find answers to the most Frequently Asked Question about our library. If your question is research related check out our Research FAQs

Borrowing

Can I borrow a calculator in the library?

Yes, aside from the basic model we also have financial/accounting, scientific and graphing. They usually sign for four hours and are not renewable. 

Do you charge fines when materials are returned after the due date?

Fines are not charged for two week loan material unless another student has placed a hold on the book. For materials with holds, the fines are $1.00 per day to a maximum of $20.00. For reserve material, the fine is $1.00 per hour to the the replacement cost of the item. For videos, the fine is $1.00 per day to a maximum of $20.00. More on fines.

How do I get a library card?

Your student ID card is also your library card. In order to borrow materials, you must be a currently registered student at Douglas College. If you do not have a student ID card you can get one in the library at New Westminster or in room B1250 at the Coquitlam Campus. See more information on becoming a community borrower.

How long may I keep a book or video that I borrowed?

The regular loan period for books is two weeks, feature films one week and all other course-related videos may be borrowed for two days. For exceptions, see the full list of loan periods.

How many books and videos may I borrow at one time?

Students and employees may borrow as many books as they need, up to three videos at a time and up to 20 CDs at a time.

I am not a student or an employee at Douglas College. Is it possible to get a library card?

Yes. You may apply for a community borrower's card that would allow you to borrow materials from Douglas College. There is an annual cost of $25.00 for the card. 

If you are a student or an employee at an institution that has a reciprocal borrowing agreement with Douglas College, you may borrow materials from our Library. Note that there is a $5 refundable charge for a library card. Please see more information on community and reciprocal borrowers.

I need a book that is NOT in the Douglas College collection. What can I do?

You can request the item through interlibrary loan where it will be borrowed on your behalf from another library. You would be notified through your Office 365  email when it is available for pickup. This process usually takes 10 to 14 days. The service is also available for articles.

Is it possible to go directly to another college or university to borrow books?

Yes. Douglas College students and employees may borrow books and other materials directly from Simon Fraser University, the University of British Columbia and a number of other universities and colleges in British Columbia. For details, see our reciprocal borrowing information.

I would like to keep a book or DVD I borrowed past its due date, what can I do?

You can renew your library materials by contacting the Circulation Desk, going in person to the library, or renewing online. Make sure to have your student card handy.

The book I want has been taken out by someone else. How can I get it?

Place a hold on the book through My Library Account in the catalogue. This way you ensure that you will get the book as soon as it becomes available. You will be notified through your Office 365 email when it is ready for pickup.

The book I want is at another campus. Do I have to go to that campus in order to get it?

Fortunately, no. Log in to My Library Account and place a hold on the item through the library catalogue. If it is available, it will be sent by courier to your campus by the next working day.

What happens if my book is long overdue?

A block will be placed on the Registrar's files for students who have overdue materials that are on hold or booked for other patrons, and who have not responded to the library's attempts at retrieving the material. Patrons with long overdue materials from the previous semester will have their names submitted to a collection agency by the Finance Office.

Where are the books located?

At the New Westminster Campus, regular two week circulating books are located on the second floor. At the Coquitlam Campus, books are located on the lower level. Reference books, which do not circulate, are kept on the main floor of both campus libraries.

Where can I find today's newspaper?

The current issue for the Vancouver Sun, the Province, the Globe & Mail and the National Post is kept at the Circulation Desk. 

Where do I check out an item that I want to borrow?

Most materials are checked out at the Circulation Desk with the of exception of equipment which is checked out at the AV Equipment Desk. There is also a self-serve check out station at the front desk of the Coquitlam campus library.

Where do I get materials that my instructor placed on reserve in the library?

Reserve materials are kept at the Circulation Desk. Check the library catalogue for reserve items listed by course or by instructor.

Computer use

Are there power outlets where I can plug in my laptop in the library?

Yes. At the New Westminster Campus, on the main floor, there are power outlets on the wall by the Library Lab, the Learning Centre and in the preview rooms. On the upper level, there are outlets by the study carrels, along the windows, and in the study rooms. At Coquitlam, power outlets are located at the bottom of pillars and under study carrels along the walls.

Can I borrow a laptop from the library?

Yes. Laptops may be borrowed by Douglas college students and employees. Our Laptops Available box displays laptop availability at each campus in real time. The loan period is 24 hours though some exceptions may apply. Please note that wireless printing from laptops is not available.

Can I do my word processing in the library?

Yes. Computers are located on the main floor at both campuses and Microsoft Office 2016 is available at all workstations except those few reserved for library catalogue searching. See the complete list of installed software.

If all computers are in use, student computer labs are available on the 5th and 6th floors at the New Westminster campus and on the 2nd floor at the Coquitlam Campus. At New Westminster, room 6212 is an open lab that is always available for students to use during lab operating hours. At the Coquitlam Campus, the open lab is room A2030 

Can I play computer games on library computers?

The College's PDF iconAcceptable Use of Computer and Information Technology Policy forbids playing games on these computers, unless course-related.

I am not a student or employee at Douglas College. Could I use a computer in the library?

No. Computers in the Douglas College Library are available to Douglas College students, faculty, and staff. Users must comply with the Douglas College PDF iconAcceptable Use of Computer and Information Technology Policy as well as all college and library polices, licensing, and contractual agreements. Individuals who have business with the College may be temporarily signed in at the discretion of the library, provided that there are sufficient spaces available for students and employees.

If the computers in the library are all in use, are there other computers available for student use in the College?

Yes. Student computer labs are available for use on the 5th and 6th floors at the New Westminster Campus and on the 2nd floor at the Coquitlam Campus. At New Westminster, room 6212 is an open lab that is always available for students to use during lab operating hours. See the full list of available labs » You may also borrow a laptop at the Circulation Desk. 

Is there wireless access in the library?

Yes. Wireless computing is available throughout the College at both campuses and Anvil Centre. The login process is the same as accessing a desktop computer: your username is your student number and your password is the same as your network account password. 

Visitors from other academic institutions participating in the "Eduroam" network may login into eduroam Wi-Fi using their campus credentials.

There is no wireless printing available at this time.

For more information on Wi-Fi credentials please see the Logins and Passwords page.

What kind of identification do I need in order to use the computers in the library?

You need to set up a network account in order to use computers on campus. Forgot your password? You can reset it here. If unable to do so, please contact the Service Desk at 604-527-5330.

Facilities

Can I book a study room?

Study rooms are available for small groups and can be booked online.

Can we eat in the library?

Drinks in covered spill-proof containers and foods that won't disturb others or leave a residue are acceptable. Quick snacks are fine, but all warm food needs to be eaten outside of the library. 

If I think I've lost something in the library, where should I go to make inquiries?

All lost and found items are immediately taken to the security booth at both College campuses.

Is there a quiet place to study?

Sometimes it can get a little noisy on the main floor of the library during the height of the semester. If you're looking for a quiet place to study, we've reserved the second floor of the New Westminster Campus and the lower floor of the Coquitlam Campus as a quiet space with study carrels. 

May I use my cell phone in the Library?

In consideration of other library users, people are strongly encouraged to leave the area before using their phones. Patrons are asked to either set their cell phones to low or vibrate. 

When is the Library open?

Library hours may vary depending on holidays, exam periods etc. Our full hours and holiday closures are listed at the bottom of the Library Home Page. Today's hours can be found at the top right..

Journal Articles

How do I find a peer-reviewed journal article?

Most databases have the option to limit to peer-reviewed journal articles. When you search for articles in a database, remember to check the box that says “Peer Reviewed”. See our How To Guides for more on peer–reviewed articles.

How do I find articles on my topic?

Start by searching a general database such as Academic Search Complete, or select one from our recommended databases for your subject area. If you're still unsure, don't hesitate to ask a Librarian.

I have a citation for an article. How do I find the full text in the library?

First find out if the library has the journal by typing the journal name in the search box on the library homepage and selecting the Journal Titles tab. If your journal is available online, you will be given a link to the database(s) where it can be found. If you find an article without the full text while searching in a database, here are some tips for locating it from within the database.

What can I do if the article I want is not available at Douglas College?

You can get a copy of it from another library through interlibrary loan. See our interlibrary loan page for information, or go directly to the form.

Print, Copy, Scan

Are there photocopiers in the library and what does it cost to use them?

At the New Westminster Campus there are three photocopiers for student use located on the main floor, and at the Coquitlam Campus, there are two. 

The cost is 10 cents per copy. The copiers are coin-operated or you can purchase a photocopy card for $1.00 at the Check-Out counter, then add as much money to it as you would like. You can get a refund for the deposit of the photocopy card at the bookstore.

Are there scanners in the library?

There are three photocopiers at the New Westminster campus library, and two at Coquitlam, that can also scan to your USB drive. Insert any coin into the machine first to enable the menu, then when you're finished you can press the coin release button to get your money back. 

Can I print from my laptop?

Wireless printing is not available at this time.

Do I have to pay for printing?

Students are able to print at no charge up to a maximum of 240 pages per student per semester. Additional pages may be sent to the pay-print station available at both campus libraries at a cost of $0.10 per page / $0.50 for a single-sided page of colour printing. There is also a pay-print station (also called GoPrint) in room 6212 at New Westminster and A2030 at Coquitlam. See more detailed information.

A colour laser printer is attached to the pay print station at both the New Westminster and Coquitlam Campus libraries at a cost of 50 cent per page.